Question 1

Do you charge a service call or diagnostic fee?

Accepted Answer

Yes. The diagnostic fee covers the technician’s visit and the time needed to inspect, test, and diagnose your appliance. If you decide to move forward with the repair, the applicable service call fee goes toward the repair.

Question 2

Can you give me a repair estimate over the phone?

Accepted Answer

We can sometimes give you a general idea, but we usually need to see and diagnose the appliance before giving you an accurate price. Several different problems can cause the same symptoms, so we don’t like to guess.

Question 3

Do you offer same-day service?

Accepted Answer

When our schedule allows, yes. Same-day availability depends on your location and when you contact us. If we can’t make it the same day, we’ll let you know the soonest appointment available.

Question 4

Can you repair my appliance on the first visit?

Accepted Answer

Often, yes. If the problem is diagnosed and we have the right part available, we can usually complete the repair during the same visit. Some high-end appliances require model-specific parts that need to be ordered.

Question 5

Do your repairs come with a warranty?

Accepted Answer

Yes. We stand behind our work. Repairs include warranty coverage on the work performed and the parts we install, according to the warranty terms provided with your service.

Question 6

What should I do before the technician arrives?

Accepted Answer

There’s usually nothing special you need to do. If possible, leave the appliance plugged in and in the condition where the problem happens. Avoid taking it apart or resetting it right before the appointment—it’s often helpful for us to see the problem as it is.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept several common payment methods. Payment is due once the agreed service or repair is completed.

Question 8

How do I schedule a service appointment?

Accepted Answer

You can call us or send a service request through our website. Let us know what type of appliance you have, the brand, and what’s going on with it. If you have the model number handy, that’s helpful too. remove number sort a

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